Pigon, LLC ("Pigon," "we," "us," or "our") operates the Pigon platform. This Privacy Policy explains how we collect, use, and protect your information.
Company Information
Pigon, LLC
30 N Gould St #52177
Sheridan, WY 82801, United States
Email: privacy@pigon.io
What We Collect
Account Information
When you sign up, we collect your name, email, business name, and payment details (processed securely by Stripe).
Business Data
You provide us with services, business hours, staff details, knowledge base content, and AI agent configurations to power your assistant.
Customer Conversations
When your customers interact with your AI agents through WhatsApp, Web Chat, or Voice, we process:
- Conversation transcripts (text and voice)
- Contact details (name, phone, email)
- Booking information (dates, services, notes)
- Call recordings (if enabled by you)
Usage Data
We automatically collect IP addresses, browser type, pages visited, and feature usage to improve the Service.
How We Use It
- Provide the Service — AI conversations, bookings, and call handling
- Process payments — subscription billing via Stripe
- Send notifications — booking confirmations, handoff alerts
- Improve the platform — analyze usage to build better features
- Customer support — help you when you need it
- Legal compliance — meet our regulatory obligations
Who We Share With
We work with trusted third-party services to operate Pigon:
| Service | Purpose |
|---|---|
| Anthropic (Claude) | Powers AI conversation responses |
| Meta (WhatsApp) | Delivers WhatsApp messages |
| Twilio | Phone numbers and telephony |
| Retell AI | Voice AI (speech-to-text, text-to-speech) |
| Stripe | Payment processing |
We never sell your data to advertisers or data brokers. Each provider operates under their own privacy policy.
Data Retention
- Account data — kept while your account is active
- Conversations — retained for 12 months, then archived
- Voice recordings — 90 days (configurable by you)
- After deletion — all data removed within 30 days
Security
We take security seriously:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Encrypted credential storage for all API keys
- Role-based access controls within the platform
- Regular security reviews and updates
Your Rights
Depending on your location, you can:
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Export your data in a portable format
- Object to certain processing
- Withdraw consent at any time
Contact privacy@pigon.io to exercise these rights.
Your Customers' Data
You are the data controller for your customers' information. Pigon acts as a data processor on your behalf. You're responsible for having a legal basis to collect customer data and providing privacy notices to your customers.
Cookies
- Essential cookies only on the dashboard (login, session)
- No advertising or tracking cookies
- Analytics on the marketing site require your consent
Children
The Service is not intended for anyone under 18 years old. We don't knowingly collect data from children.
International Transfers
Data may be processed in the United States and other countries where our providers operate. We ensure appropriate safeguards for international transfers.
Changes
We'll notify you of material changes by email or through the dashboard at least 30 days before they take effect.
Questions?
Pigon, LLC
30 N Gould St #52177
Sheridan, WY 82801
privacy@pigon.io